Effective Date: June 2026
At Kwinashe, every piece of jewellery is quality-checked and carefully packaged before dispatch. We take pride in delivering exactly what you ordered.
We follow a no-return, no-exchange policy as a standard practice. All sales are considered final once dispatched.
Returns are accepted only in the event that an incorrect product is delivered to you — meaning the item received is different from what was ordered (different design, metal, or size as confirmed on your order).
• Do not open or use the product. Keep it in its original packaging.
• Record an unboxing video — this is mandatory. The video must clearly show the sealed/unopened parcel, the shipping label with your order details, and the product as received.
• Submit your claim within 48 hours of delivery by emailing info@kwinashe.com with your order number, the unboxing video, and photographs of the product and packaging.
• Admin review: Our team will review the submitted evidence within 2–3 business days. Returns are only approved after verification is complete.
• Once approved, we will arrange a reverse pickup and dispatch the correct product at no additional cost.
Note: Claims submitted without an unboxing video or after 48 hours of delivery will not be eligible for review.
— Change of mind or preference
— Size or fit issues (please refer to our size guide before ordering)
— Minor natural variations in lab-grown diamonds or jewellery finish
— Damage caused after delivery
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